Rules & Policies

Our Commitment to You

GGL provides a comprehensive range of training services. We work with you to meet and then customize or design a program that meets the learning and professional outcomes of your team and organization.

Our People

Our courses are informed by person and family centered practice and are designed to develop the capability and potential of individuals and the effectiveness of services and organizations. They are delivered by our skilled facilitators who have years of experience within the disability and training sectors.

Our Locations and Facilities

GGL can deliver customized training to meet the current or refresher training needs of your staff at your venue or ours. You can even hire our modern training spaces for your organization independently of our training.

GGL will only ever deal with the Contact Person. The Contact Person is the person who booked and paid for the course. It is always up to the Contact person to organize cancellations, refunds and pass on communications to and from GGL in a timely fashion on behalf of the person (single booking) or persons (multiple booking) attending the course.

Refunds & Cancellation Policy

• GGL will refund your booking in full if you choose to cancel your place on the course within the next 7 working days, providing that the course start date does not also commence in the next 7 working days in which case no refund will be due. A working day means Mon-Sat except where these fall on a public holiday.
• A full refund applies should GGL cancel the course.
• Should GGL notify you of a change of date or venue which prevents your attendance, you will be entitled to a full refund provided that you notify us by phone or email within 24 hours of such a notification.
• Please include your Name, Course, Course Date and Booking Reference to facilitate us in refunding your order.
• Refunds will only be made to the Credit Card/banking or direct to the local office that was charged for the booking concerned. Refunds will be issued no later than 30 days from the date and acceptance of cancellation.

How to Cancel

You can notify us of your intention to cancel by any of the following methods:

1. Call us
2. Email us at info@gitchiagroup.com
3. Contact through online contact form
4. Visit nearest local office

Planning to attend a training course?

Dear Learner

You have decided it’s time to learn more. Now what? What to do before, during, and after the training to optimize your learning experience. You might be having a valid reason to have these trainings on your schedule. Maybe, you have been asked to attend. Maybe, you might not even really know what the training is all about. Maybe you’d rather go out of office to this training than be at your desk. Maybe this training means a chance to get away from home for a couple of days. Maybe you are really looking forward to attending this training and really excited about it. Or maybe it is a mix of all these (and others) reasons.

Regardless of the contexts and your motivations why, the truth is that you will soon be taking some training. And because you are attending – putting your time (and perhaps your money or your company’s money) and changing your schedules, doesn’t it make sense to get the most from the training experience that you possibly can?

That is what the rest of this article about – 3 practical things you can do before, during and after any training course to make it as valuable to you as possible.

The list could be longer – but I’ve picked the most feasible and most powerful things you can do. If you do at least some or most of these things while planning to attend a training course, I guarantee you will enjoy the training course more and get far more from the involvement than if you don’t do them. If you do them all, it may be among the best learning experience of your career.

Before……

1. Review the course outlines. Most training organizations will have a detailed course outline including daily agenda, read them. Perhaps it is a pre-reading material provided to you at the time of registration. Looking that over will give you a sense of what is to come and get your mind thinking about how these ideas might give you an advantage. If pre-reading materials are available, reading it will prepare you better. The more prepared your mind is for the course contents, the more connections you will make during the training sessions, the more you will achieve, and honestly, it will be a lot easier.
2. Think about what you would like to learn. This is the most important thing you can do before the training course begins. Think about it and note down what you would like to learn from the training course. Then take your expectations to the training session with you, review them before the session starts (most responsible training providers and their trainers ask for some info like this before the session starts, and when they do, you will be better prepared – no last-minute stress!) Ask yourself questions like:

• What makes this training worth my time?
• What is my fondest desire for this training?
• What should I expect from this training?
• What is the best possible outcome that could arise from this training?
• What are the biggest questions I’d like to get answers?

Season your attitude. Think about this: how often have you learned successfully when you were stressed, cynical or negative? Decide to bring an attitude that will support you learning. Be open-minded. Be positive (or at least not negative). Bring a smile. Remember that you chose your attitude. Decide now to bring one that would be favorable, not an obstacle to your learning.

During……

1. Be a responsible learner. Yes, there will be a trainer to guide you. Yes, they will be a “course director” or an “events coordinator” of the workshop. But ultimately, you will be responsible for your learning, make sure you do what you need to be successful. This could be anything from bringing a sweater if you might get cold, to asking the right questions you want answers for. The training course is for your learning. Make sure you get what you want and came for and remove as many obstacles from getting that as you can. You are ultimately responsible for your learning – take the responsibility.
2. Look for a practical application. The most important question you can ask yourself during any training session is . . . “How can I use this to my benefit or to my organization’s?” Throughout the training session, keep your mind open and look out for ideas on how you can apply what you are learning now. Consider this bonus too – because you are away from your normal routine, you may get creative ideas. Look for the practical application and note down those ideas down so you don’t lose them!
3. Engage in the group activities. Learning is an active process, be an active participant. That doesn’t mean you have to answer every question or be the most talkative person in the group – it just means to actively engage in whatever goes on.

After……

1. Decide what you will do next. Most often you will have time to do this before you leave a training session. If so, that’s great. Trust me, this is one of the most important of the suggestions mentioned here. Identify the top ideas that you learned and ways to apply in your work. Again, note them down, along with any quick thoughts on your action plan. Writing this down provides clarity and focus. It encourages your commitment to success.
2. Teach a bit to someone else. Identify something that was useful & interesting from this training and teach it to someone else. When you do that you will activate your sense of ownership of this learning to yourself and you understand it better. Certainly, as plus point, you are benefiting someone else – and in teaching them, they might be able to hold you accountable for applying that lesson in your career or workplace too!
3. You prepared, you participated actively, and you even decided what you would like to do. None of that matters unless you act. If you want to get more from the time you have invested in taking a training, make sure you put to action something you learned – until you do that, there is no real return on your training investment.

Nine important and easy to do steps – collectively they will make your next training course more inspiring and valuable.