Tourism Certification

ISO 18513  Tourism services — Hotels and other types of tourism accommodation

ISO 18513 defines terms used in the tourism industry in relation to the various types of tourism accommodation and other related services.

Scope

This European Standard defines terms used in the tourism industry in relation to the various types of tourism accommodation and other related services.

Principles

The main principles adopted by the ISO 18513 standard can be explained as follows:

1. In all touristic facilities housekeeping and front offices, signs, reservation rules and common language that have the same meaning and easily understood by customers must be established everywhere in the world. Warnings such as cold and hot water selection, telephone exchange, reception numbers and please do not disturb should be standard.
2. All employees should have a common level of foreign language education.
3. In touristic facilities, security systems such as fire safety, smoke detectors, fire extinguishing systems and signs indicating escape routes should be of a certain standard.
4. Voltage and electrical plugs must be standard in all tourist facilities.
5. Water and air quality in tourist facilities, hygiene of food and beverages, hygiene conditions of kitchens and restaurants, clothing and cleaning of employees should be standard. At the same time, the cleaning and hygiene conditions must be monitored continuously. In addition, employees in kitchens and restaurants should have a certain level of education. In addition, standards should be set for the procurement process and working conditions with suppliers.
6. Finally, the product evaluation methods and standards indicating the performance of employees should be determined.

What is 7 Star Hotel Certification?

Seven Star Quality System is a Quality Management System designed by GGL and introduced to the tourism sector. However, the 7 star here does not have anything to do with the known star systems of hotels and tourist facilities. The Seven Star Quality System is a system that combines the standards and principles of various management systems and is designed entirely for hotels and tourist facilities. The Seven Star Quality System incorporates the following management systems, expressed below.

1. White Star Energy Management System
2. Red Star Food Safety Management System
3. Yellow Star Customer Satisfaction Management System
4. Blue Star Hygiene Management System
5. Purple Star Social Responsibility Management System
6. Green Star Environmental Management System
7. Orange Star Quality Management System

White Star Energy Management System

The development of tourism is a great economic power for modern world. However, protecting local resources and not damaging the environment is a huge responsibility. This sector consumes a lot of energy, and as the sector grows, the need for energy will grow further. At this point, enterprises should act with a sense of responsibility and operate within the framework of the legal regulations in force. One of these responsibilities is saving energy consumption, controlling greenhouse gas emissions and being sensitive to environmental conditions. The basis of the White Star Energy Management System is the ISO 50001 Energy Management System standard. This system provides the following main benefits to businesses:

1. Saves energy and reduces costs
2. Compliance with domestic and foreign legal regulations
3. Greenhouse gas emissions are reduced
4. Environmental damages are taken under control
5. Efficient operation of machinery and equipment is ensured
6. The entity can benefit from the State-provided Productivity Enhancing Project Grant Supports.

Red Star Food Safety Management System

World population is increasing rapidly, whereas natural resources are decreasing more rapidly. This raises concerns about food safety in the future. Like all sectors, enterprises operating in tourism sector should give importance to food safety and try to take precautions against food hazards. Red Star Food Safety Management System is based on ISO 22000 Food Safety Management System standard. This system provides the following main benefits to businesses:

1. A measurable improvement in the quality of services provided by the organization
2. Increases the reputation of the organization and creates a sense of trust in the industry
3. Reduce costs by minimizing service errors
4. The organization gains superiority over its competitors and increases profitability

Yellow Star Customer Satisfaction Management System

Ensuring customer satisfaction and customer satisfaction is much more important in the tourism sector, which is a service sector. Maintaining existing customers on the one hand and establishing long-term relationships with newly acquired customers on the other hand are also priorities for hotels and touristic facilities serving in the tourism sector.

The basis of the Yellow Star Customer Satisfaction Management System is the TS ISO 10002 Customer Satisfaction Management System standard. This system provides the following main benefits to businesses:

1. Organizations prove that they care about customers
2. Meeting, evaluating and resolving customer complaints becomes systematic
3. Possible problems with the customer are solved quickly and fairly
4. The organization gains a certain advantage over its competitors
5. Excellent customer relationship management
6. The organization gains the opportunity to turn customer complaints into opportunities
7. Management efficiency of the organization increases and an effective decision system is established
8. The organization has access to foreign markets
9. Joint responsibility of employees is provided and an effective self-control system is provided in the organization

Compliance with domestic and foreign legal regulations

Blue Star Hygiene Management System

In terms of businesses operating in the tourism sector, it is inevitable to determine control points for disinfection and sterilization and to obey the rules of all employees in buildings, offices, toilets and showers, kitchens and dishwashers, appliances and equipment used, lighting and heating systems and storage places. The main purpose of doing this is to prevent damage to customers. The basis of the Blue Star Hygiene Management System is the ISO 13027 Hygiene and Sanitation Inspection System standard in Food Business. This system provides the following main benefits to businesses:

1. Organizations prove to their customers that they are clean and hygienic
2. Ensures reliable and quality service offered
3. Reduces customer complaints and creates trust in customers
4. Hence the reputation of the organization increases
5. The organization identifies physical, chemical or biological risks from today and takes precautions.
6. Joint responsibility of employees is provided and an effective self-control system is provided in the organization
7. Compliance with domestic and foreign legal regulations

Purple Star Social Responsibility Management System

Hotels and tourist facilities must maintain the environment in which they operate in order to be sustainable. The social responsibilities of enterprises in this sense include the following: protection of the natural environment, providing quality services in line with the demands of the customers, providing accurate and complete information to the people about the activities and supporting various health and art activities. The basis of Purple Star Social Responsibility System is the ISO 26000 Social Responsibility Management System standard. This system provides the following main benefits to businesses:

1. Improved poor working conditions in the organization
2. Supports the efforts of NGOs
3. Contribution to Social Responsibility Mutual Funds

Green Star Environmental Management System

Natural environmental conditions are getting worse every day and the world’s ecological balance is irreparably deteriorated. It is necessary to minimize the damages caused by the organizations and prevent them as much as possible.  Green star Environmental Management System is based on ISO 14001 Environmental Management System standard. This system provides the following main benefits to businesses:

1. Organizations prove their commitment to environmental management
2. Pollution from activities is controlled from source
3. Confidence is given to customers
4. The organization receives the necessary authorization and authorization documents more easily
5. Establishment reputation in domestic and foreign markets
6. Natural resources are used effectively and costs are reduced
7. Compliance with domestic and foreign legal regulations

Orange Star Quality Management System

In terms of hotels and tourist facilities, quality standards are extremely important to meet customer expectations, to comply with legal regulations and to increase customer satisfaction. The basis of the Orange Star Quality Management System is the ISO 9001 Quality Management System standard. This system provides the following main benefits to businesses:

1. Activities in the organization are carried out in a discipline
2. The organization works customer-oriented and easily follows the demands and expectations of customers
3. The organization gains reputation in domestic and foreign markets and gains competitive advantage
4. The organization has the convenience of selecting suppliers and keeping them under control more easily
5. Reduces error rates and increases productivity
6. Measurement, analysis and evaluation of the services provided are easy.